Support for individual merchants is initially provided by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner and you need direct support you can purchase support services at the following rates:
|Store Migration (moving a store)
|Annual Support and Upgrade Contract
There are self-help resources available in addition to the pay for support options above. You can also consider asking your hosting provider to become a ShopSite partner, or consider moving your store to a ShopSite partner.
Version upgrades (e.g. ShopSite v9.x to v10) and product upgrades (e.g. ShopSite Manager to ShopSite Pro) are handled by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner you can purchase an upgrade at the following rates:
|ShopSite Manager to ShopSite Pro
|ShopSite Lite/Express/Starter to ShopSite Manager or ShopSite Pro
||See a partner|
|Minor Version Upgrade (e.g. 10 sp1 to 10 sp2)
|Single-Version Upgrade (e.g. 11.x to 12.x) - for Pro *
|Single-Version Upgrade (e.g. 11.x to 12.x) - for Manager *
|Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Pro *
|Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Manager *
* Version upgrades are priced based upon the product being upgraded (e.g. Pro or Manager). The price is for FTP access to the software so the merchant can perform the upgrade. ShopSite support help for performing an upgrade can be purchased separately.
Lite upgrades are only handled by ShopSite Partners.