ShopSite Support Pricing

Support for individual merchants is initially provided by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner and you need direct support you can purchase support services at the following rates:

Individual Incident
    Help for a technical problem with a store that is installed and has been working.
$49.00 Purchase
Installation Help
    Help for merchants installing a ShopSite store.
$195.00 Purchase
Upgrade Help
    Help for merchants upgrading a ShopSite store. This does not include any applicable upgrade fees.
$145.00 Purchase
Store Migration (moving a store)
    Help for merchants moving a ShopSite store from one server to another server hosting the same version of ShopSite.
$245.00 Purchase
Annual Support and Upgrade Contract
    You can purchase unlimited support for one year for your store as well as upgrades to new versions during that year.
$695.00 Purchase

There are self-help resources available in addition to the pay for support options above. You can also consider asking your hosting provider to become a ShopSite partner, or consider moving your store to a ShopSite partner.

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ShopSite Upgrade Pricing

Version upgrades (e.g. ShopSite v9.x to v10) and product upgrades (e.g. ShopSite Manager to ShopSite Pro) are handled by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner you can purchase an upgrade at the following rates:

Product Upgrades
ShopSite Manager to ShopSite Pro
    Product upgrades are technically a straightforward process. Once a new license key for a Pro store is purchased and installed, the store automatically has the new features available - the product upgrade is instantly completed.
$800.00 Purchase
ShopSite Lite/Express/Starter to ShopSite Manager or ShopSite Pro
    There is no upgrade from ShopSite Starter; you simply purchase a Manager or Pro store. However, it is possible to retain all the product and pages data when you "upgrade" from Lite to Manager or Pro by purchasing a new license.
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Version Upgrades
Minor Version Upgrade (e.g. 10 sp1 to 10 sp2)
    There is no software charge for minor version upgrades.
FREE  
Single-Version Upgrade (e.g. 11.x to 12.x) - for Pro *
    FTP access to the software so the merchant can perform the upgrade.
$325.00 Purchase
Single-Version Upgrade (e.g. 11.x to 12.x) - for Manager *
    FTP access to the software so the merchant can perform the upgrade.
$125.00 Purchase
Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Pro *
    FTP access to the software so the merchant can perform the upgrade.
$425.00 Purchase
Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Manager *
    FTP access to the software so the merchant can perform the upgrade.
$165.00 Purchase

* Version upgrades are priced based upon the product being upgraded (e.g. Pro or Manager). The price is for FTP access to the software so the merchant can perform the upgrade. ShopSite support help for performing an upgrade can be purchased separately.
Lite upgrades are only handled by ShopSite Partners.

In addition to the upgrade options above, you can consider asking your hosting provider to become a ShopSite partner, or consider moving your store to a ShopSite partner.

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